Account Closure and Data Deletion

Last updated: Tue. October 1, 2024

1. Termination by the Customer

The customer may terminate the General Terms and Conditions at any time, which will result in unsubscribing from the Moov Money service and the closure of their account.

2. Termination Procedure

  • Visit a Moov Money branch with a valid ID.
  • Complete the termination form.

3. Processing Time

The account will be deleted within 48 to 72 hours.

4. Consequences of Account Deletion

Once the account is deleted, the customer will no longer have access to Moov Money services.
All personal data associated with the account will be automatically deleted.